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Insights

Not a blog. Things worth writing down, published when there’s something to say.

September 2026

The Noise Got Louder. The Question Didn’t Change.

An email arrived from a vendor they really used, about an invoice they really owed, saying the banking details had changed. The payment went out on time, to an account that was not their vendor’s. The three things that would have stopped it were not products — which is the whole trouble with the noise.

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September 2026

When the advice isn’t the problem

Almost everyone who asks me about password managers has already heard why they matter — from their bank, their insurer, and in several cases from me. They ask anyway. The obstacle isn’t information; it’s being asked to override thirty years of their own experience.

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